Privacy Policy

D'Hierro (“D’Hierro,” “we,” “us”) designs and forges custom architectural ironwork and furnishings from our studio in Dallas, Texas. This policy explains what personal information we collect through this website, how we use and share it, and the choices you have. By using the site or submitting a form, you agree to this policy.

Information we collect

Information you give us. When you start a project, request a quote, order swatches, apply to the trade program, place an order, or otherwise contact us, we collect the details you provide — typically your name, email, phone number, project address, and any notes, measurements, or files you send.

Order and payment information. When you purchase online, your payment is processed by our payment provider, Stripe. We receive order details (items, amount, shipping address, contact info) but we do not collect or store your full card number; that is handled directly by Stripe under its own security and privacy practices.

Information collected automatically. Like most websites, we collect basic technical and usage data (such as IP address, browser type, pages viewed, and referring links) through cookies and similar technologies, where enabled. Your shopping cart is stored in your browser, not on our servers.

How we use information

We use personal information to:

respond to inquiries and prepare quotes; fulfill and deliver orders and arrange white-glove service; manage trade and designer accounts; operate, secure, and improve the website; and, where you have opted in, send occasional updates. We process this information to perform a contract with you, to pursue our legitimate business interests, or with your consent.

How we share information

We do not sell your personal information. We share it only with service providers who help us run the business and only as needed for that purpose — for example, our customer-relationship system (HubSpot), our payment processor (Stripe), delivery partners, email providers, and website analytics. We may also disclose information when required by law or to protect our rights, property, or safety.

Cookies and analytics

We use cookies to keep the site working and, where enabled, privacy-conscious analytics to understand traffic and improve the experience. You can control or block cookies through your browser settings; some features may not function without them. If we run advertising or measurement pixels in the future, we will update this policy and honor applicable consent choices.

Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing emails at any time using the unsubscribe link or by contacting us. Depending on where you live (including under Texas and California law), you may have additional rights; we honor verifiable requests as required by applicable law. To make a request, email design@dhierro.com.

Data retention and security

We keep personal information only as long as needed for the purposes above or as required by law (for example, to maintain order and warranty records), then delete or anonymize it. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Children

The site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We will revise the “last updated” date above and, for material changes, take additional steps where required.

Contact us

Questions about this policy or your information? Write to D'Hierro, 14060 Proton Road, Suite 250, Dallas, TX 75244, email design@dhierro.com, or call (972) 943-9924.