Terms of Sale & Use

These terms govern your use of this website and architectural ironwork services from D'Hierro (“D’Hierro,” “we,” “us”). By using the site or placing an order, you agree to these terms. Please also read our Privacy Policy.

Architectural services and pricing

Custom ironwork and commissions are quoted per project after we review drawings or visit the site, and are governed by the written proposal and any separate agreement for that project, including deposit and scheduling terms. Custom work is non-returnable.

Colors and finishes shown on screen are representative — request a physical sample for an exact match.

Project inquiries

A website inquiry is not an order and does not take payment. Your written proposal confirms the project scope, pricing, applicable sales tax, delivery, installation, and payment arrangements.

Existing orders

The website furniture catalog and online ordering tools have been retired. For furniture availability, sourcing, or custom commissions, call our showroom directly at (972) 943-9924. Availability, scope, pricing, delivery, and the applicable written agreement are confirmed with the showroom.

Existing orders remain subject to the terms and written agreements that applied when they were accepted. The prior furniture-order provisions below remain available for those customers; they do not change existing cancellation, refund, delivery, or warranty obligations.

Prior product pricing and availability

Prices are shown in U.S. dollars and may change without notice. We work to keep product information, imagery, and pricing accurate, but errors can occur; if we discover an error in a price or description on an order, we may cancel or correct it and will contact you before proceeding. Colors and finishes shown on screen are representative — request a physical sample for an exact match.

Existing order payment and fulfillment

A website inquiry is not an order and does not take payment. Our showroom confirms availability, pricing, applicable sales tax, delivery, and payment arrangements with you before you order. An order is accepted when we confirm it. Most pieces are delivered by arranged white-glove service, with timing and cost confirmed before fulfillment.

Existing order cancellations and returns

Many pieces are prepared to order. Because of this, all sales are final; an order may be cancelled within 48 hours of confirmation. Lead times are given as a firm written window before fabrication begins. Condition is documented at white-glove delivery, and anything noted at acceptance is repaired or replaced at no cost. If a return is approved as a one-time exception, the piece must reach us in original condition, return freight is at your expense, and a 25% restocking fee applies. This does not limit any rights you have under applicable law for defective goods.

Existing approved trade accounts

Access to trade or designer pricing is subject to approval and to the program terms provided at sign-up. Trade pricing and account access are personal to the approved firm and may not be shared or resold.

SMS Terms of Service

If you text D’Hierro, ask us to text you, or otherwise consent to receive text messages, you agree to receive individual, two-way conversational SMS about inquiries, estimates, appointments, project details, order status, deliveries, installation, and customer support. This conversational program does not include marketing messages. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out or HELP for help. You may also call (972) 943-9924 or email info@dhierro.com. Carriers are not liable for delayed or undelivered messages. Our handling of personal information is described in our Privacy Policy.

Intellectual property

The site and its content — including text, designs, photography, renderings, and the D’Hierro name and marks — are owned by us or our licensors and may not be copied or used without permission.

Disclaimers and limitation of liability

The site is provided “as is” without warranties of any kind except those that cannot be excluded by law. To the fullest extent permitted by law, D’Hierro is not liable for indirect, incidental, or consequential damages arising from your use of the site, and our total liability for any claim relating to a purchase will not exceed the amount you paid for the item at issue. Product warranties, where offered, are stated with your order.

Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, and the state and federal courts located in Dallas, Texas will have jurisdiction over any dispute.

Contact us

Questions about these terms? Write to D'Hierro, 14060 Proton Road, Suite 250, Dallas, TX 75244, email info@dhierro.com, or call (972) 943-9924.